Frequently Asked Questions

You can reach us most effectively by sending an email to valkyriecounselling@gmail.com or by scheduling a session through JaneApp. Finding the right therapist can be a daunting task, and I'm committed to making the process as painless as possible. I'll make every effort to get back to you within 48 hours. Your well-being and comfort are paramount, and I'm here to support you every step of the way.

Our offices are conveniently situated in the digital realm! We strongly believe in extending our services to reach as many people as possible, and conducting sessions online allows us to remove some of the barriers that might otherwise hinder individuals from accessing the support they need.​

We provide counselling through JaneApp's secure video platform and also offer phone sessions. We understand that in certain parts of British Columbia, establishing a reliable internet connection can be challenging. Our goal is to make sure that wherever you are, you can still access the support and guidance you seek.

When receiving counselling virtually, having a quiet space where you feel comfortable and safe is super important! If one of these spaces isn't readily available, there are ways to get privacy during sessions. Options include using headphones and a microphone so that only your side of the conversation is audible, playing white noise or soothing music outside the door, or ensuring that you have the house to yourself during your session. We often use many of these strategies to ensure your privacy as well!

You're welcome to come to our sessions from anywhere in BC, and sometimes hopping on public WiFi is an option! However, it's good to be mindful of whether you can be seen or overheard, such as in spaces like your car, cafes, or airports. We can't guarantee the confidentiality of what we discuss in these settings.

Please note that, at this time, we do not provide online crisis support for individuals with active self-harm or serious suicidal thoughts. This is to prioritize your safety. If you are currently experiencing such thoughts, we urge you to reach out to a crisis line at 1-888-494-3888 or 1-800-784-2433 or visit wellnesstogether.ca for immediate assistance.

The availability of insurance coverage depends on your specific plan. We recommend reaching out to your plan provider to confirm whether they cover the services of a Registered Clinical Counsellor (RCC). If your plan includes this coverage, that's fantastic! We are more than willing to provide you with a receipt that you can submit for reimbursement.

At this time, we have some capability for direct billing, depending on your insurance provider. We're more than happy to explore options with you to get reimbursed for your sessions.

The use of worksheets varies from person to person. While some individuals find them beneficial, others may not be as fond of them. We often lean towards a preference for setting attainable goals during our sessions rather than relying heavily on homework. This approach allows you to experience personal growth between our sessions and often makes the process more enjoyable. It's all about tailoring our work to what works best for you.